1. Cancellation Policy

1.1 User-Initiated Cancellations

Users may cancel their booking through Flock Coliving's platform before the booking is confirmed. Once confirmed, cancellations are possible subject to deductions of fee/ charges equivalent to one (1) month fee/ charges.

1.2 Cancellation by Flock Coliving

Flock Coliving reserves the right to cancel booking in the following situations:

• Unavailability of accommodation or essential services.
• Inability to fulfill the booking due to unforeseen circumstances.
• Suspicion of fraudulent activity or violation of our terms and conditions.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued in the following cases:

• Cancellation of the booking by Flock Coliving as per Clause 1.2.
• Quality issues or discrepancies in the provided accommodation facilities.
• Other situations deemed eligible at the discretion of Flock Coliving.

2.2 Refund Process

To request a refund, users must contact our customer support before 24 hours from the booking start date. Users may be required to provide relevant details and supporting information.

2.3 Refund Method

Refunds, once approved, will be processed via the original payment method used during the booking. Processing times may vary depending on your payment provider.

3. Contacting Customer Support

For any cancellation or refund-related inquiries, please reach out to our customer support team through the contact details provided on the Flock Coliving platform.

4. Changes to the Policy

Flock Coliving reserves the right to modify this Refund & Cancellation Policy at any time. Users agree and acknowledge that continued use of the service will imply acceptance of the updated terms.

5. Dispute Resolution

In the event of any disputes arising from this policy, both parties agree to attempt resolution through good faith negotiations. If unresolved, the matter may be escalated in accordance with applicable laws and regulations.